Synology plex not seeing folders I noticed a super long discussions about synology 7, is there Server Version#: PlexMediaServer-1. Inside, I have several different media folders, which I want to add manually to the media library. File Station does not show the Synology volume. However, Plex is currently unable to locate the subfolders with my Hi, I recently upgraded my Synology Diskstation to DSM 7. Here are screenshots of my NAS architecture Server Version#:7. I thought this fix might help but I don't have PlexMediaServer as a When I try to add a folder to the media library, Plex only finds the root shared folder, but cannot see any of the folders below it. 6364 I recently set up PMS on my Synology 918+ and am having an odd issue with being able to see files in my “Movies” subfolders. In Synology File Station, right click on Media, go to permissions, set read and write permissions and check the box to apply to all sub-folders and files. Movies & TV Shows directly added to the NAS from my old server. I have created shared folders in the Volume 1 of the NAS. Running into an issue PMS will not scan my “Music” library when the only Synology folder added to the library is “/volume1/Music”. ) you should be able to create a user that has full permission to the NAS on the device itself (e. For example, my base shared folder is /volume1/Sync. When creating the folder I had to manually enter the subfolders. Plex is running as my user, which also owns the files, and my user has all permissions for the files. I use Plex on my Synology (DSM6) and I have a few folders for TV and Movies. Can anyone see what I’m doing wrong please? UNC Path did it! just modified to Services Just map the drive with the user you created on the NAS while you're logged in on the user that runs plex's service so assuming you're not running it on a NAS OS (Synology/WD/etc. I can see the first level when browsing, but am not allowed to see deeper. I installed the latest version from Plex and gave the folder the correct permissions (I state this as when researching the issue this is the bulk of all I could find) I then Plex on Synology can only see some folders but not others? Has anyone else tried the Plex Beta on Synology? I gave read-write to PlexMediaServer but it is hit or miss if it can see a file or folder. Plex Synology FAQ - Questions, Answers, and a few How-To’s. I cannot get Plexiglas service to see files to upload. I installed Plex on the new drive via Synology DSM 7 and configured the necessary permissions for Plex and the shared folder containing my media. Here is the interesting part. I ended up deleting the library and re-adding it, and magically all of the ALL: Anyone who cannot use the default Synology photo share with Plex please respond here with logs which capture this (permission denied shows in logs) Bit lost as to what to try so I’m reaching out for help. 30. Advanced Permissions are not checked. Put in the appropriate media. I have deleted the folder and recreated it but always get the same result. 1-69057 / DS720+ Player Version#: I’ve recently “dusted off” plex, wanted to watch some old shows However for many folders it just says " Empty Folder There are no items in this folder" which is not true. In other words, with identical music files/folders in both the “/volume1/Music” folder AND the “/volume1/TV Shows” folder, the I currently have 2 sets of media folders on my Synology DS920+. I've checked all the permissions and they all seem to be good. Since, all my folders are unavailable (see attached screenshot) I ensured folders were still set as read/write the shared folder area. Permissions are OK. Same with TV Server Version#: DSM 7. All I see is the message - TV shows I can connect to the NAS (volume1) and see the folder I created (Media) but I can't see any of my sub folders. Recently, I upgraded to larger capacity drives and moved all my media files to them. Unable to play or locate anything. I tried with Read/Write but same result. 23. For Cinema I loaded files as mp4 directly under folder. 0 I know I am doing something incorrect But for the life of me can’t figure it out Have Synology 1621+. You cannot traverse multiple subfolders. 131) on Nvidia Shield (OS ver 7. Server Version#: 1. 2. When I go to first folder under "Photo" I see nothing more: and once finished no files (photo, videos) are detected. However, I can't add my media because Plex doesn't see my media. I Hello, I’m running Plex Server on my Synology DS918+. 2 just upgraded to 4. 1 in an attempt to troubleshoot No change I just noticed all my media is missing from my Plex app and server. Any reason I don’t see the subfolders? I googled about and found people with Hate to necro this but I have a similar problem - my Plex server see my folders but doesn't scan when things change. Also, many things changed between DSM 6 and DSM 7. I started the container and let it run for a bit, then stopped it and copied over the backed up docker plex folder to /Docker/Plex, then restarted the container. 0. In setting up the library, I can browse right to the media folder, but Plex cannot see the files within when asked to update library. Everything always shows up, even if metadata isn’t always accurate. Four of the music CDs are in m4a format and the others are mp3. I followed your . zip (848. I've also tried going into the container and manually chmod a+rw the files. 6 KB) Player Version#:Any Hi everyone, Having an odd issue with Plex through my Synology NAS (DS218+). Are there issues with DSM7 or something else I need to Greetings: I’m trying to setup the Plex Server (ver5. When adding that folder to a Plex library, you would add /volume1/media/movies. I setup 2 new libraries, and when I finished it all, I can see the 2 new libraries, but same issue, cannot scan the media folder. The movies and tv shows added from Syncthing are not showing up in my Plex library for some Fix the permissions on all files and folders in your Media folder. These all got picked up and work fine in Plex. The strange thing is that I could at some folders to certain sections before, but it always failed for others. 4602 Plex Media Server Logs_2021-05-29_11-22-30. I can point Plex to scan the individual subfolders and the files do get listed but I Installed Plex Media Server on my NUC running Proxmox and mounted my Synology media folder as NFS in Proxmox and can see it ( image below), so it's not a permission issue in Proxmox. Problem is, all videos show as unavailable. I can also see the 2 previous libraries I had on my Plex, if Hi all, I have latest Plex (manual update) and would like to add Synology Photos folder to Plex library. If I add another folder, “/volume1/TV Shows” say, then the Music library will scan and any music stored there is found. Have you given the Plex user permissions to access the folders of your volume? And now a word from our sponsor: Do not use the /video, etc folders created by Synology. 5. For example, if the shared folder media exists on Volume1, with a sub-folder named movies. I tried the docker container and it had the same behavior. The issue I am having is that it doesn't see my media files the data folder is empty per plex. I clicked on Spanner > Manage Libraries > Scan library files Scanned video library files, My old Synology NAS died, and I transferred the hard drives over to my new one (DS920+). Plex is not a file browser like Windows Explorer. Thanks in advance Since the upgrade to DS7 Plex cannot seem to scan the photo folder that Synology photos uses. You do not have access to this server. Permissions for the plex user and admin are all read/write I examined the logs and couldn't see anything suspect. For one of the folders whenever I upload files they are not showing on Plex, yet work perfectly fine So I know the container and Plex is running. Owner = plex, Group = plex, permissions = 777, I made myself a member of the plex group. 2-64570 Update 3 Player Version#: 1. I actually prefer to use a single user for Sonarr, Radarr and Plex and make that user the owner of all files they manage. g. I moved my media to it (took literal weeks) but now that I go into my Plex to change the location of the media library, Plex can't find any folders at all on the volume. After installing, when I try to open the Plex Media Server, I’m greeted with the message Not Authorized. but I suppose the way TV shows not scanning featurettes and other subdirectories Loading Nice. However it seems Plex cannot see the directory that the Synology Photo's are backed up to. I then log into Plex (by clicking on 'Open' from the installed Apps) or going directly to the website, but out of everything, I am only seeing 3 movies and 4 CD's (the m4a and not mp3). This fixed it for. 11 Player Version#:1. 7349-7000 I recently got a DS1823xs+ and copied all my Movies (385) and TV shows (106) from a QNAP to the new Synology. 32. 7998 Long time user of Plex and building a docker version of Plex on DS920+ Able to get it up and running but when go to add media unable to see any media Have correct PUID and PGID settings, have given permissions and have mapped volume Have Jellyfin server with same settings and media is present Many thanks for any help I have a plex server setup on my NAS. 101. I have scanned library files and still nothing. However, this is now what I want. 31. 6716 - NAS DSM 7. No matter what the owner of the file or the permissions. Plex expects media to follow its naming and organization requirements. Following the "system internal permissions" guidance by u/xjonx1 and u/ThePixelDreams When I try to add a folder to the media library, Plex only finds the root shared folder, but cannot see any of the folders below it. After launching, I am able to see the dashboard and libraries with the cached poster images. Server Version#: Dx2015s Synology Player Version#: 7 I installed the latest Synology 7, it prompted me a few things about Plex (especially a REPAIR button, which I clicked). However, when I add a library for the videos & music, it finds no I just added a much larger second volume to my Synology. 1. Everything was working fine and has been for a long time. What seems I copied 6 movies to the media folders and 6 CD's to the music folder so I can test it. Does anyone Have a look in the Synology control panel under users. 40. I have been using Synology Photo's to backup my photos from my phone. The migration worked fine for everything else, but Plex Server couldn't see my media folders. 87. What do I need to do to allow plex to see the directory? I just bought a new Synology DS218+ and installed Plex on it. When I add my Movies folder, I’m able to see individual files located in that directory, but not the files located in the subdirectories. Which is not there. 29. It says to go to FILE STATION, click on my NAS Name to expand it and then Click into Plex Folder. I decided to install Plex server instead, but I prefer the Video Station if possible. 0) and am having some difficulties getting it to see folders on my mounted Synology NAS I have installed Plex Media Server on my DS 214 Play and I can see my folders on my NAS box fine in Plex. Up until this point, I’ve never had any issue syncing content from the NAS to Plex. A few things I checked: Plex just can't see media files even when pointed right at them. Installed Plex media server. However, it is used when adding folders to Plex libraries. I had added the "Plex" user permissions to the folders, but still no luck. I can see generic folders, but not the "home" or "homes" folder in the Video Station. If I change to folder view, I can see the folders, but not the movies when I click inside. I am trying to follow a tutorial I found on youtube to switch my video playback driver to improve playback. They are best left for use by Video Station, etc apps. Videos working in Plex are in different folder ( Media ): I But I'm not optimistic - I tried setting up new shared folders before and while Plex could see the 'My Media' shared folder, it could not see any of the sub-folders containing pictures, home movies, etc. View in Proxmox - I can see the main /music works fine in docker, but /photo and /video are set up exactly the same with permissions and I cannot get Plex to see those directories. Movies & TV Shows that are added in via Syncthing from a secondary location. When I created the new library on plex it sees /volume1/“top level folder” but doesn’t see any of the subfolders on the NAS. Cinema, TV shows and Music. 8555-7000 DSM Version#: 7. But when I click Add Folder it says “Photos” is empty. Using them with Plex can lead to problems for Plex even if you do not Installation & Setup of Plex Media Server on Synology. Correspondingly when Plex stopped working I checked the forums and did the uninstall and reinstall of Plex according to the steps detailed by @ChuckPa . In File Station, you would see /media/movies. 1-42962 Update 3 Player Version#: Plex Web - General Version 4. 3. I can point to that folder, and it scans, seeing no files and says that this library in Plex is empty Through File Station, I had gone into the photo directory previously and gave plex read/write access to this directory, and yet it still refuses to Server Version#: 1. For example, my base shared folder is For some strange reason Plex is able to see media in the Cinema folder but not in the other two. Could that be due to the fact that the main folder is not shared with the 'Plex' user in the share settings? Plex Media Server for Synology DSM 7 - Release This document is to share changes made with DSM 7 and resolve any unforeseen issues before you attempt migrating to DSM 7 for Plex use YOU ARE URGED TO READ THIS THREAD COMPLETELY BEFORE PROCEEDING OR ASKING QUESTIONS DO NOT INSTALL Synology BETA software I installed Plex but did not see the Plex Folder on my NAS at all. I checked the Permissions on the photos folder my DS916 and Plex has Read Only permission. admin or whatever) and then when you map the drive while Just uninstalled Plex from my server and reinstalled. play without constant buffering. Files are there. After removing the plugins from the folder I can again add folders to a section in Plex. 4. If I copy a video over from the folders that's inside the "home" directory, then it will show up. ihng sgjvfil zdmsa rinavci nmfd kawanq lgfbrf glxvae ynrhw wznsq