Five9 agent desktop plus review. ; New Inbound Call: You have received an incoming call.

Five9 agent desktop plus review In the top-right corner of Chrome, click the Chrome Menu and select More Tools>Clear browsing data. Step 7. The Supervisor Plus is the new Application that is being released on Release 10. However they are getting the incorrect information (Evaluations) under the Quality Overview tab on Agent Desktop Plus application. Five9 Plus Adapter for Agent Desktop Toolkit is a browser plug-in that provides standalone telephony contact center capabilities for agents to integrate with any Web-based CRM, ERP, or other application. Agent Logs into the Five9 Agent Desktop Plus (ADP) application. Five9 Agent Desktop Toolkit. For Agent Desktop Plus to work, the correct plugins and extensions will have to be installed on your browser. Agent Desktop Plus | Getting “Configuration Error” message when logging in to Agent Desktop Plus. NOTE: You can go to www. The following example shows the vertical layout. Google doesn't verify reviews. The user needs to have the Agent role assigned to him and the permission "User can add numbers to the DNC" enabled on his profile. Old messages are deleted after 30 days. 1-800-553-8159. Manage time off requests, voluntary time off, shift bids, changes, swaps, and agent disputes; View and evaluate assigned interactions; Review and edit completed evaluations; Virtually monitor their entire team’s desktop activity; Listen in on live calls (voice and screen) and evaluate; Review and annotate voice and screen recordings Viewing Message History in Agent Desktop Plus Messaging options in ADP allow agents to communicate with other users in the contact center. Learn how to add new Contacts in Agent Desktop Plus. Description of the article in Agent Desktop Plus | Setting Ready and Not Ready States. This article will discuss the Hot Keys and Shortcuts that can be used to execute a feature from the Agent Desktop Plus application, this can help agents navigating and using the application's features and functions. When launching Agent Desktop Plus, Supervisor Plus, or any CRM adapter, the user gets the error: "Operation performed in wrong state. Legacy. What function reestablishes the Agent Desktop Plus application's connection to the Five9 data center? Restart Station On what state should Agents must be in when restarting the station for troubleshooting? Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to more than 2,000 customers worldwide and facilitating more than five billion call minutes annually. Calabrio is an integrated solution for call recording, quality assurance, workforce management, analytics and reporting which is integrated with Five9 and captures meta data and CTI information Learn how to configure your Five9 Administrator and troubleshoot mixed content errors when using Five9 Agent Desktop Plus A preview dialer is an automated dialing system that sends a contact record to agents to review before placing an outbound call. A small window will appear to confirm the help request. Five9 University Resource: Agent Desktop Plus > Managing Your Station > Navigating the Agent Station > Agent Desktop Plus Interface Dec 26, 2024 · We have an agent who only has agent roles permissions assigned to them. Agent Desktop Plus is a browser-based application. Chrome: Agent Desktop Plus | Configuring Google Chrome Browser for Plus Application; For Chrome and Edge users, disable third-party storage partitioning: Google Chrome Third Oct 3, 2024 · What you can do is select the agent by clicking on it and it will open the details. Using keyboard shortcuts to make text larger in Google Chrome: Press Ctrl and + (plus) to zoom in; Press Ctrl and - (minus) to zoom out; Press Ctrl and 0 (zero) to return to the default size Step 1. There are 3 ways to resize the font size in the Agent Desktop Plus Chrome browser page. Regardless of the voicemail type, processing of this type of interaction is the same: agents can opt to play the message, download a local copy of it, transfer the VM to other agents, call the customer back, or delete the message altogether. Oct 13, 2023 · Alongside existing integrations for the best CRM software solutions like Zendesk and Salesforce (read our in-depth Salesforce CRM review to learn more), Five9’s awkwardly named Agent Jun 11, 2024 · Five9 is completely cloud-based contact center service, agents can log in from anywhere — they just need a computer, a headset, and a high-speed Internet connection. Feb 16, 2024; Knowledge; Information. Apprenez-en davantage sur notre logiciel d'agent ici. This is the Agent Desktop Plus Voice Channel Setting: Show Incoming Call Pop-Up display pop-up windows when calls arrive at the agent's station. Discover contact centre supervisor desktop to provide managers with their agent's performance. www. No need to tab back and forth between applications! Learn more about our agent software here. If the Campaign is set with an ACW Time limit and the call exceeds it, then this is working as designed for the following conditions: "After Call Work Time Limit" will stop working whenever an agent tries to manually save the call contact with invalid data, e. Aug 10, 2021 · Hi Roxanne, Thank you for using Five9 Discussions! This can be caused by a feature in which the agent's session with the application automatically expires in a set amount of period of inactivity. In Agent Desktop Plus and Agent Desktop Toolkit, agents now see an indicator for skill voicemails waiting to be accepted. Articles Agent Desktop Plus | Error: "Agent is logged in with "None" station, so can't be ready for CALL channel" Agent; This article guides users on how to upload a personalized voicemail greeting in the Agent Desktop Plus application. If an Agent has 2 Skills (Skill A and Skill B), and the Agent logs in only to Skill A, if Skill B gets a Queue Callback, the Agent will see the Callback counter increase on the Agent application. Google Chrome/Microsoft Edge discards the Five9 ADP Tab. This article provides information on the some scenarios where the agent ACW is breached and call is disconnected in warm conference call when the customer hangs up on Agent Desktop Plus Jul 31, 2023 Knowledge Go to www. Click Help, then select Request Help. Upon wrapping up a call, agents will see the "End Interaction" button if the campaign has only one (1) call disposition. Manage time off requests, voluntary time off, shift bids, changes, swaps, and agent disputes; View and evaluate assigned interactions; Review and edit completed evaluations; Virtually monitor their entire team’s desktop activity; Listen in on live calls (voice and screen) and evaluate; Review and annotate voice and screen recordings Agent Desktop Plus | Hot Keys and Keyboard Shortcuts. Learn how to change your status in Agent Desktop Plus to show availability to select the channel they'll be working on - voice, voicemail, or text channels. This can be seen on Campaign Properties under the Dispositions tab and applies to Outbound, Inbound, or Manually Dialed calls. These components differ per browser, and will only need to be installed once. Users can communicate with customers through the channel they prefer whether it’s phone, web, chat, email, video, or social media. Click on "Contact Lookup". The skill voicemail indicator displays in the status bar along with My Skills, Calls, and Callbacks. Type in your Username and Password then click Log in. Oct 24, 2023 · Thank you for using Five9 Discussions. Velocify | Enabling click-to-dial on the Five9 Agent Desktop Toolkit Plus. Scroll to the bottom part and you will see the skills and the calls of the agent. These are used to incorporate things like call flows, mandated scripts, or customer questionnaires into the application, so as to eliminate the need to access additional resources that can cause delays to the call. Question. Title Agent Desktop Plus or ADP (Web) The chat session is stored as well as the messages for 30 days. Agent is doing Manual Call using a Basic Preview Campaign (w/o Campaign Profile) 4. 1 (16 ratings) Extension Workflow & Planning70,000 users. Choose Basic or Advanced Tab then select All Time under Time range. , Email Address. Get Support. Administrator | Enabling Agent and Supervisor Toolkit Plus Customization. In the IVR script, create an IVR variable for the information you want to be displayed. Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience so they can deliver fast and effective customer experiences. Favorite Five9 Memory: Scroll down to "Allow desktop apps to access your microphone" and make sure that Five9 Softphone shows "Currently in use", else end and re-launch Five9 Softphone Service 10. Only System Disposition is available on "Call Dispositions" Step 1. 3. Step 4. Currently, there is no option in ADP or Five9 VCC admin app to delete these messages sooner than 30 days. STEP 3. If you wanted to see that in real-time on a widget view, this option is not available in the Supervisor Plus application. Add to Chrome. Select Administrators and/or Supervisors. Shelf automatically surfaces and delivers answers directly to your agents, while significantly reducing admin overhead through advanced analytics and automated content maintenance. Feb 1, 2024; Knowledge; Agent Desktop Plus | Agent State Stuck on Pending. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise A number added to the DNC using the Agent Desktop Plus Application does not necessarily need to have a contact record. Agent Desktop Plus | Hot Keys and Keyboard Shortcuts. In Agent Desktop Plus, agents in a Ready-VM state will start receiving either personal or skill voicemails, or both. Chat with Sales. Select Agent, if available, and select Web (HTML5) from the dropdown list. For reference, please check Five9 Agent Desktop Plus Document. Agent Desktop Plus | Working With Voice Calls | Processing Active Calls Managing Parked Calls Five9 and the Five9 logo are registered trademarks of Five9 and its Login to the Five9 VCC Administrator application. Softphone Installation Manage time off requests, voluntary time off, shift bids, changes, swaps, and agent disputes; View and evaluate assigned interactions; Review and edit completed evaluations; Virtually monitor their entire team’s desktop activity; Listen in on live calls (voice and screen) and evaluate; Review and annotate voice and screen recordings Nov 5, 2020 · Five9 Agent Desktop Toolkit. This means that this does not need any Java installation, only softphone installation is needed for monitoring purposes but all in all, it will NOT need Java for it to run. With Five9's Agent Desktop software, your agents can use a single screen to do their job. Avaya Agent for Desktop Extension. Aug 19, 2024; Knowledge; Information. NOTE: This can be done regardless of agent status, as long as the agent is logged in (We need this to obtain session cookies) Step 2. 1 person found this review to be helpful. Jun 27, 2024 · The agent would be using Five9 Agent Desktop Plus. Step 4. Loading × Sorry to interrupt With Five9 Agent Desktop software, your agents can use a single screen to do their job. ) page. txt. 0. On the "Web" tab, review the settings on "Session Expiration Settings". It's expected that the receiving agent sees the "call was abandoned" warning. Then, go to the All Sound Devices. The user can click the pin icon beside the Call Scripts is a feature that serves as guides while agents are on an active call. The Five9 Agent Desktop Plus application is a web based application that does not rely on Java Runtime Environment. Workforce Optimization Implementing the right workforce optimization (WFO) solution can help your contact center increase ROI and save money, boost agent productivity, improve first contact Here are the steps to get the CRX file for the "Five9 Plus Adapter for Agent Desktop Toolkit" chrome extension: Step 1. Learn how to resolve the issue with the Five9 Agent Desktop Plus application that shows a blank white screen when the connector is triggered in Embedded Browser. Supervisor Plus Engagement Workflow Class of 2018 Interns: Summer in Review. Manage time off requests, voluntary time off, shift bids, changes, swaps, and agent disputes; View and evaluate assigned interactions; Review and edit completed evaluations; Virtually monitor their entire team’s desktop activity; Listen in on live calls (voice and screen) and evaluate; Review and annotate voice and screen recordings Step 1. You will be redirected to the System Sound settings. Apr 19, 2021 · Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience so they can deliver fast and effective customer experiences. You can also review Article: 000018417 Administrator | How to Create Five9 Connector to cross reference if there are steps missed. When searching for a skill or user name, enter any set of numbers or letters that are part of the name. Article Title: Agent Desktop Plus | Connector Not Loading in Embedded In the Agent user properties, go to Roles > Agent. com or by calling our support line at 800 553 8159 (option 1 for Technical Support). Article Number: 000017772. Enable or Disable Show Incoming Call Pop-Up With Five9's Agent Desktop software, your agents can use a single screen to do their job. Obtenga más información sobre nuestro software para operadores aquí. To save the content that you need to send to Customer Support, click Download Logs. Manage time off requests, voluntary time off, shift bids, changes, swaps, and agent disputes; View and evaluate assigned interactions; Review and edit completed evaluations; Virtually monitor their entire team’s desktop activity; Listen in on live calls (voice and screen) and evaluate; Review and annotate voice and screen recordings Step 2. ; New Outbound Call: You have received an outbound call. This article will provide a technical comparison between java agent and agent desktop plus to help you decide on what Agent application to use based on the performance differences between the two applications. Increase agent productivity and improve performance by unlocking WFO functionality within Five9 Agent Desktop Plus. Shelf's award-winning knowledge automation app in Five9 Agent Desktop Plus is designed to help remote and onsite workers be more productive and efficient. In Agent Desktop Toolkit, go to the Options tab. Go to Voice Channel tab Step 3. Article Number 000017635. Agents can log in directly from a web Dec 17, 2024 · Agent Desktop Plus processes voice and text interactions with campaign tools, such as scripts, connectors, and worksheets. This article will provide steps on how customer can customize their Five9 application base on their business needs. In the SELECT CONTACT screen, search using Name or Phone number then select the record and click on the green Select Contact button. To resolve this issue, have the user click on the extensions icon and double-click' Five9 Agent Desktop Toolkit' to launch. Aug 2, 2022 · VCC | Supported Headsets for Five9; Agent | Audio Issue Due to Sound Device Settings or Headset; Network | Perform Ping/Traceroute on Windows, MAC, and Chrome OS; Plus Applications | Enabling Windows 10 and 11 Pop-up Notifications; Agent Desktop Toolkit | Installing the Adapter for Agent Desktop Toolkit This article provides the steps on how to collect and download the Application Logs from Agent Desktop Plus. With remote access, robust data security, and the scalability and flexibility that contact centers require, Five9 VDI allows businesses to deliver exceptional customer service — without sacrificing performance or cost efficiency. Please see the test below for reference : The agent would be using Five9 Agent Desktop Plus. Jan 14, 2023 · This article provides information about the "My Activity" section and guide you on how to access it in the Agent Desktop Plus application. five9. ; New Inbound Call: You have received an incoming call. Click the Five9 Logo (Five9 Plus Adapter for Agent Desktop Toolkit) found in the upper left corner of your Browser. System Memory Hits 90%. contactId (Value is dynamic) checkMultipleContacts (Value is boolean) skipDNCCheck (Value is boolean) NOTE: This will only work for Agent Desktop Toolkit Plus Session. Click on Action > Configure. Sep 30, 2024 · If you have any questions or issues with configuration, please feel free to contact the Five9 Support Team by emailing cases@five9. The Five9 Supervisor Desktop provides a single interface to help your managers navigate their busy day. Step 6. You can change and set the duration for the period of inactivity (specified in minutes) to your desired setting. I currently evaluate calls in Five9 WFO and I am wondering if Agents could have the ability to obtain the Form used to evaluate calls in Five9 agent desktop plus to complete an evaluation on themselves. Article Number 000023482. The call will only be given to the Agent if he/she logs in to Skill B, as well. With Five9 Agent Desktop Plus, agents are equipped to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction, while meeting them on their channel of choice. five9. URL Name Agent-Desktop-Toolkit-Configure-Click-to-Call. " It will then be followed by being logged out and asked to log back in again while displaying the application error: "Remote services are currently not available. Check the option saying Sites that can never use cookies if there is a five9 URL added and remove it. To configure the integration of Five9 Plus Adapter (CTI, Contact Center Agents) into Microsoft Entra ID, you need to add Five9 Plus Adapter (CTI, Contact Center Agents) from the gallery to your list of managed SaaS apps. Agents can Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. The user can click the pin icon beside the Hi Michelle, Thank you for using Five9 Discussions! The Feature Request is still under review. Agents can log in directly from a web browser and service customers through multiple channels, including calls, email, SMS, social, mobile, and even video. Softphone Installation Mar 7, 2020 · Step 1. Agents assigned to the relevant skill see the indicator when there are voicemails associated with the skill in the queue. Canada Five9 Acquires Aceyus Read More . ). Feb 21, 2024; Go to www. Five9 ADP reloads for a few seconds, then goes to a “Session Expired” message. Open the SAML Response thru NOTE++. Step 2. Please try again later". Step 5. Dec 2, 2020 · VCC | Supported Headsets for Five9; Agent | Audio Issue Due to Sound Device Settings or Headset; Network | Perform Ping/Traceroute on Windows, MAC, and Chrome OS; Plus Applications | Enabling Windows 10 and 11 Pop-up Notifications; Agent Desktop Toolkit | Installing the Adapter for Agent Desktop Toolkit Aug 15, 2018 · Agent Desktop Plus. Firefox discards the Five9 ADP Tab. Click on the volume icon and adjust the slider up or down to increase or decrease the Output volume Windows 11 Windows 10 Step 2. Chat with Sales Contact Us. login. Relaunch or Refresh the Five9 Adapter (Agent Desktop Plus/Salesforce Engage/Zendesk Adapter for Five9/etc. Marcus Parsons. In the Help menu, click Application Logs Step 2. 1963 Views • Dec 30, 2024 • Knowledge Agent | Error: Not Ready for Calls. In Firefox, either click the menu button and choose Add-ons and Themes, or select Settings> Add-ons and Themes. Perform a Contact Update and map the information to the Contact Field. Click OK. Step 3. Not in the US? Europe. Read this data sheet to learn: How Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience In Agent Desktop Plus, agents in a Ready-VM state will start receiving either personal or skill voicemails, or both. com website Step 2. ; New Autodial Call: A call has been passed to you by the dialer. Make sure that the VCC configuration matches the SAML Response. Subscribe to Our Emails. Give agents seamless access to view schedules and adherence, request time off, review evaluations, and more without having to leave their desktop app. This allows agents to review information about the prospect/customer before making the call so they can be more prepared for the interaction. No reason for this to have changed but something obviously did change these settings. Enable customer self-service options with Five9 Intelligent Virtual Agent and provide real-time coaching with Agent Assist to deliver immediate results. Five9 allows the creation of call reminders using the Five9 Agent Desktop Plus application. No es necesario pasar de una aplicación a otra, todo está al alcance de la mano. com to access the Five9 Cloud Contact Center login page directly without going to the www. Right Click on the speaker icon > Sound settings Agent Desktop Plus | Getting “Configuration Error” message when logging in to Agent Desktop Plus. While on a call (Inbound/Outbound/Manual). com and click login. Agent puts the Five9 Tab/Browser in the background and works on another application. Five9 ADP and Supervisor PLUS reload for a few seconds The user is getting "Five9 Softphone Does not support your browser Chrome (Linux x84_64)" when launching ADP. Ya sea que implemente Five9 Agent Desktop Plus o una integración de CRM prediseñada, obtendrá la misma tecnología subyacente para que sus agentes puedan ofrecer un servicio excepcional al cliente. While logged in on the Agent Desktop Plus or the Web Agent, click your Profile name on the upper right part of the page. This Application, Like Agent Desktop PLUS, is a web-based application. 2) The correct device is "SHOWING" as selected in the Settings > Audio Devices but the audio is clearly going through an incorrect device. Here are some published articles related to your concern. Agent is using Plus Applications (ADP/Plus Integrations) 5. This article will define the Contact and history in Agent Desktop Plus Contact>Contact Manager. May 20, 2024 Knowledge Mit Agent Desktop Plus von Five9 erledigen Ihre Agenten ihre Arbeit über einen einzigen Bildschirm, sodass sie sich auf den Kunden konzentrieren können und nicht auf ihren Desktop. Mar 25, 2024 · Add Five9 Plus Adapter (CTI, Contact Center Agents) from the gallery. 0 (1) Average rating 1 out of 5 stars. Go to the "Web" tab. If an update is pending, the icon will be colored: Step 2. Five9 Agent Desktop Toolkit is missing in the Browser. Avec le logiciel Five9 Agent Desktop, vos agents peuvent utiliser un seul écran pour faire leur travail. The call was a warm transfer to another campaign but the external leg (caller) was disconnected from hold during the consult call. At the top right, look at More Step 3. This needs to be done manually by selecting an agent. Five9 saves your organization's internal and external phone numbers and the names of the agents and skills in your address book. Agent Desktop Toolkit Step 1. If the Supervisor or Administrator accepts it, then a chat session window will appear on your VCC. The user will only get a notification of the incoming call on the lower right of the screen, but will not hear a ring for the incoming call of Agent Desktop Plus (ADP) from the inactive tab. This article explains how to return a call through a Skill Voicemail using Agent Desktop Plus 466 Views • Sep 19, 2024 • Knowledge Agent Desktop Plus - Softphone Installation Chrome Call Scripts is a feature that serves as guides while agents are on an active call. 1. Contact Us. No need to tab back and forth between applications—everything is right there! Agent Desktop - Unified Agent Desktop - Agent Desktop Software | Five9 With the appropriate permissions, agents can process text interactions such as chats, email messages and social posts using the Agent Desktop Plus application. Log in to Agent Desktop Plus Step 2. With the appropriate permissions, agents can process text interactions such as chats, email messages and social posts using the Agent Desktop Plus application. I hope this helps. Login to any Plus application (ADP, ADT+, SF+, etc. com and click Login Dec 9, 2024 · VCC | Supported Headsets for Five9; Agent | Audio Issue Due to Sound Device Settings or Headset; Network | Perform Ping/Traceroute on Windows, MAC, and Chrome OS; Plus Applications | Enabling Windows 10 and 11 Pop-up Notifications; Agent Desktop Toolkit | Installing the Adapter for Agent Desktop Toolkit. User Can Select System Recycle Disposition is disabled (This is a permission for the agent on the user properties) 3. Agent Desktop Plus | Upload voicemail greeting This article guides users on how to upload a personalized voicemail greeting in the Agent Desktop Plus application. One of the factors when browsers load an application is the HTTP requests done. After some time, the Agent goes back to the Five9 ADP tab. Click the box for "User Can Transfer Calls To" to enable the call transfer option in the Agent application. Choose Browsing History and Cookies. Dec 30, 2023 Callback Reminder: A callback reminder has opened. Chrome: Agent Desktop Plus | Configuring Google Chrome Browser for Plus Application; Allow the Five9 sites (any from the list above) to access the microphone and sound. Agents can handle multiple chat sessions running at the same time, and setup can be one-to-one, or one-to-many. Click the box for "Agent" under "User Can Transfer Calls To". Demo ansehen 52 % der Verbraucher geben an, dass das Wissen der Agenten ein wichtiger Faktor für ihre Zufriedenheit ist. Mar 29, 2024 · Calabrio is an integrated solution for call recording, quality assurance, workforce management, analytics and reporting which is integrated with Five9 and captures meta data and CTI information Learn how to configure your Five9 Administrator and troubleshoot mixed content errors when using Five9 Agent Desktop Plus Five9 Agent Desktop Plus provides agents with a single, intuitive desktop experience so they can deliver fast and effective customer experiences. On your computer, open Chrome. Pas besoin de faire des allers-retours entre les applications. 1. com Agent Desktop Plus | Getting Started | Accessing the Five9 Agent Desktop Plus Launching the Agent Desktop Plus Go to www . Go to Agent Desktop Plus Settings Step 2. Press Enter to Search Agent Desktop Plus Apr 25, 2022 · 1) The incorrect device is selected in Settings > Audio Devices within FIve9 Agent Desktop. Learn more about our agent software here. g. Dec 30, 2023 • Knowledge Relaunch or Refresh the Five9 Adapter (Agent Desktop Plus/Salesforce Engage/Zendesk Adapter for Five9/etc. Step 8. When responding to Five9 Chat Items similar to calls, text interactions will also need to be assigned a Disposition at the end, to indicate what the result of the interaction is. Five9 Acquires Aceyus Read More . A browser can implement policies in regards to using a webpage anytime. This article provides the steps to take when an agent is unable to switch from Not Ready to Ready state. Go to App volume and device setting by going to Settings >System >Sound >Under Advanced sound options. No need to tab back and forth between applications. Depending on your system configuration, you will see the previous adapter sections arranged vertically or horizontally. Agent Logs into Five9 Agent Desktop Plus (ADP) application. At the top right, click the cog icon, and select Install Add-on From File. 1 rating. Under Input Devices, you should see your Microphone device here. Note: Valid Until should be set in the future or the same as the certificate validity. A number added to the DNC using the Agent Desktop Plus Application does not necessarily need to have a contact record. This can be configured Five9 Virtual Desktop Infrastructure (VDI) empowers organizations to deliver a seamless desktop experience for remote agents. The file name is similar to this one: Five9 - ADP - Sat, Mar 7, 2020 3_11 PM. Click on Contact Record. Press Enter to Search Agent Desktop Plus Jun 15, 2023 · VCC | Supported Headsets for Five9; Agent | Audio Issue Due to Sound Device Settings or Headset; Plus Applications | Installing the Web-based Applications; Agent Desktop Toolkit | Installing the Adapter for Agent Desktop Toolkit; Network | Softphone Registration Issues Con el software Agent Desktop de Five9, sus operadores pueden usar una sola pantalla para hacer su trabajo. Step 1. I can create a request under your name so you will also be notified through our Splash pages provided upon logging in to the Five9 site/application, and also through our Release notes through our Customer Support > Documentations site. hje xlapsw mqtwgfr vjmrv egl rkxkln eiwgluh ymai wopkso likst